I HATE ICBC

Source: CBC News. April 16, 2008.

Complaints about misconduct by employees at ICBC’s Burnaby repair facility that were made as far back as 2006 weren’t dealt with appropriately, an internal report obtained by CBC News Wednesday says.

In February, ICBC closed this Burnaby research and training facility when it was learned that repaired vehicles were being sold without full disclosure of their accident history. (CBC)In February, ICBC closed this Burnaby research and training facility when it was learned that repaired vehicles were being sold without full disclosure of their accident history. (CBC)

Concerns about activities at the Research and Training Centre were raised on three separate occasions in 2006 and 2007 but were not forwarded to senior management, wrote Richard Turner, chairman of the Insurance Corporation of British Columbia.

The report, addressed to the province’s solicitor general, says it wasn’t until January of this year that some employees blew the whistle, chief executive Paul Taylor was informed, and an investigation was launched.

Turner’s report also reveals “staff time [was] occasionally used for non-business purposes such as repairing employee vehicles.”

B.C. Solicitor General John van Dongen says independent auditors are trying to find out why no one acted on complaints made earlier. (CBC)B.C. Solicitor General John van Dongen says independent auditors are trying to find out why no one acted on complaints made earlier. (CBC)
(CBC)

In February, the Crown corporation closed its Burnaby facility when it was learned that 98 repaired vehicles were being sold without full disclosure of their accident history.

At least 22 of the 98 repaired vehicles were bought by ICBC managers at rigged auctions, ICBC’s an internal investigation revealed in early April.

Solicitor General John van Dongen said Wednesday he’s satisfied with the ICBC board’s response.

“The CEO and the board acted immediately when they became aware on Jan. 24,” van Dongen said. “They acted immediately to start an investigation.”

Independent auditors are trying to find out why no one acted on the complaints earlier, van Dongen said.